Shipping policy
At Iron Infidel, we build gear that goes the distance, and we hold our shipping to the same standard. Below is everything you need to know about how your order gets from our warehouse to your door.
Order Processing Time
Every order is processed into our fulfillment partner's system within 6 hours of purchase. From there, handling typically takes up to 2 business days, though most orders ship same-day or next-day.
Orders are processed 7 days a week, except on U.S. national holidays. Orders placed on a holiday will begin processing the next business day.
Order Changes & Address Corrections
Because we move fast, our window to make changes is short. If you need to correct a shipping address or adjust any delivery details, you must contact us at help@ironinfidel.com within 6 hours of placing your order.
After that 6-hour window, your order has already been sent to our fulfillment partner and we are unable to make changes. Any additional costs resulting from an incorrect address or failed delivery, including reshipping fees, will be the customer's responsibility.
Please double-check your shipping information at checkout before you submit your order.
Shipping Methods & Carriers
We ship via UPS, USPS, and Amazon Delivery, depending on your location and the size of your order. The carrier used for your shipment will be reflected in your tracking information once your order ships.
Estimated Delivery Times
Once your order ships, you can expect delivery within 3-5 business days.
Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, weather, and other factors outside our control.
Shipping Costs
- Free shipping on all orders over $70
- Standard shipping rates apply to orders under $70, calculated at checkout based on order weight and destination
Where We Ship
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Delivery Access Requirements
Our carriers need clear, unobstructed access to deliver your package. We are unable to guarantee delivery to addresses that require access codes, gate codes, or complex delivery instructions that a driver cannot independently navigate.
Please avoid using addresses with these requirements when placing your order. Iron Infidel is not responsible for delivery delays or failures caused by inaccessible delivery locations.
Multi-Item Orders & Partial Shipments
Orders with multiple products often ship in separate boxes, sometimes from different fulfillment locations, and may arrive on different days. If you receive part of your order, don't worry, the rest is on its way and will typically arrive shortly after.
Pre-Orders
If you've pre-ordered a product, here's what to expect:
- Confirmation: You'll receive an email confirming your pre-order.
- Arrival Notice: We'll email you when the product arrives at our warehouse.
- Shipping Notice: We'll email you again once your order ships to you.
Pre-order items ship as soon as they're in stock and ready to go. No need to reach out for updates, we'll keep you posted every step of the way.
Holidays & Delays
Order processing runs 7 days a week, with the exception of U.S. national holidays, when our fulfillment partner is closed. Orders placed just before or during a holiday period may experience slightly longer processing times.
Questions About Your Order?
If you have any questions about your shipment, need to make a time-sensitive change, or want an update on a pre-order, reach out to our team at help@ironinfidel.com. We'll get you squared away.
